Products
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Dealing with Emotional People
Course4.7 average rating (29 reviews)In this short course, you'll learn how to deal effectively with emotional people. One off payment and certificate included.
$25
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Aggressive Callers: How to Respond
Course4.6 average rating (16 reviews)In this short course, you'll learn how to respond to aggressive callers and the escalation process. One off payment and certificate included.
$40
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Improve my communication skills
BundleEffective and efficient conversations with softened words. Talk to the sad, angry and the aggressive. Includes one personal resilience course. One off payment and certificate included.
$119
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Unconscious and Confirmation Bias
Course4.8 average rating (13 reviews)In this short course, you will learn about unconscious bias - how it impacts the way we deal with people and how to manage it. One off payment and certificate included.
$25
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The Importance of Body Language
Course5.0 average rating (2 reviews)In this short course, you will learn how to influence and de-escalate angry and aggressive people by using positive body language. One off payment and certificate included.
$25
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Contemporary Use of Active Listening Skills
Course5.0 average rating (4 reviews)In this short course, you'll learn five effective techniques to get people talking to you, sharing the information you need from them quickly and efficiently... One off payment and certificate included.
$25