Aggressive Callers: How to Respond
In this short course, you'll learn how to respond to aggressive callers and the escalation process. One off payment and certificate included.
Course curriculum
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Why do we receive aggressive calls?
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Check your knowledge
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Responding to The Angry
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Check your knowledge
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The Aggressive, Abusive and Complaints
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Check your knowledge - The Aggressive
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Are they still being aggressive with you?
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Check your knowledge - The Abusive
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The Threatening - Complaints
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It's your turn
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Other techniques for escalated calls
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Check your knowledge
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Escalating your Response
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It's your turn
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Tips of the Trade
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Check your knowledge
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Aggressive Callers: Cheat Sheet Download
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About this course
- $40.00
- 19 lessons
- 0.5 hours of video content
Reviews
Aggressive Callers PD
Rhonwen Dewar
Realistic and practical guide in dealing with abusive or aggressive callers
Realistic and practical guide in dealing with abusive or aggressive callers
Read LessHarmeet Kaur
Harmeet Kaur
Great course. Working for call Centre, the course gives a great help to deal with different angry customers.
Great course. Working for call Centre, the course gives a great help to deal with different angry customers.
Read Lessreally heplful
Nell Ewens
As someone who is timid in manner, this gave me confidence to face some situations
As someone who is timid in manner, this gave me confidence to face some situations
Read LessGreat Course!
Trish Seddon
I learnt a lot and will keep watching it as a refresher I think.
I learnt a lot and will keep watching it as a refresher I think.
Read LessRecommend this to all.
Josephine Cormack
A lot of food for thought.
A lot of food for thought.
Read Less