Course curriculum

    1. Here's what you can expect from the course....

      FREE PREVIEW

    2. Course Objectives

      FREE PREVIEW

    1. Why do we receive aggressive calls?

    2. Check your knowledge

    1. Responding to The Angry

    2. Check your knowledge

    1. The Aggressive, Abusive and Complaints

    2. Check your knowledge - The Aggressive

    3. Are they still being aggressive with you?

    4. Check your knowledge - The Abusive

    5. The Threatening - Complaints

    6. It's your turn

    1. Other techniques for escalated calls

    2. Check your knowledge

    3. Escalating your Response

    4. It's your turn

    1. Tips of the Trade

    2. Check your knowledge

    3. Aggressive Callers: Cheat Sheet Download

About this course

  • $40.00
  • 19 lessons
  • 0.5 hours of video content

Reviews

5 star rating

Great Course!

Trish Seddon

I learnt a lot and will keep watching it as a refresher I think.

I learnt a lot and will keep watching it as a refresher I think.

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5 star rating

Really Helpful

Brenda Cottle

Great helpful tips. These should be very useful. Its also good to know the reasoning behind it all.

Great helpful tips. These should be very useful. Its also good to know the reasoning behind it all.

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4 star rating

Excellent description

Ricardo Duffy

good tips and helpful explanations

good tips and helpful explanations

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5 star rating

Aggressive Callers - how to respond

Cindy Norris

Very good - nice and simple

Very good - nice and simple

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