Course curriculum

    1. Why do we receive aggressive calls?

    2. Check your knowledge

    1. Responding to The Angry

    2. Check your knowledge

    1. The Aggressive, Abusive and Complaints

    2. Check your knowledge - The Aggressive

    3. Are they still being aggressive with you?

    4. Check your knowledge - The Abusive

    5. The Threatening - Complaints

    6. It's your turn

    1. Other techniques for escalated calls

    2. Check your knowledge

    3. Escalating your Response

    4. It's your turn

    1. Tips of the Trade

    2. Check your knowledge

    3. Aggressive Callers: Cheat Sheet Download

About this course

  • $40.00
  • 19 lessons
  • 0.5 hours of video content

Reviews

5 star rating

Aggressive Callers PD

Rhonwen Dewar

Realistic and practical guide in dealing with abusive or aggressive callers

Realistic and practical guide in dealing with abusive or aggressive callers

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5 star rating

Harmeet Kaur

Harmeet Kaur

Great course. Working for call Centre, the course gives a great help to deal with different angry customers.

Great course. Working for call Centre, the course gives a great help to deal with different angry customers.

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5 star rating

really heplful

Nell Ewens

As someone who is timid in manner, this gave me confidence to face some situations

As someone who is timid in manner, this gave me confidence to face some situations

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5 star rating

Great Course!

Trish Seddon

I learnt a lot and will keep watching it as a refresher I think.

I learnt a lot and will keep watching it as a refresher I think.

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5 star rating

Recommend this to all.

Josephine Cormack

A lot of food for thought.

A lot of food for thought.

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star rating

4 star rating

Great tips

Hilary Newton