Aggressive Callers: How to Respond
In this short course, you'll learn how to respond to aggressive callers and the escalation process. One off payment and certificate included.
Why do we receive aggressive calls?
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Responding to The Angry
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The Aggressive, Abusive and Complaints
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Are they still being aggressive with you?
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The Threatening - Complaints
It's your turn
Other techniques for escalated calls
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Escalating your Response
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Tips of the Trade
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Aggressive Callers: Cheat Sheet Download
I learnt a lot and will keep watching it as a refresher I think.
I learnt a lot and will keep watching it as a refresher I think.
Read LessGreat helpful tips. These should be very useful. Its also good to know the reasoning behind it all.
Great helpful tips. These should be very useful. Its also good to know the reasoning behind it all.
Read Lessgood tips and helpful explanations
good tips and helpful explanations
Read LessVery good - nice and simple
Very good - nice and simple
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