Aggressive Callers: How to Respond
In this short course, you'll learn how to respond to aggressive callers and the escalation process. One off payment and certificate included.
Why do we receive aggressive calls?
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Responding to The Angry
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The Aggressive, Abusive and Complaints
Check your knowledge - The Aggressive
Are they still being aggressive with you?
Check your knowledge - The Abusive
The Threatening - Complaints
It's your turn
Other techniques for escalated calls
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Escalating your Response
It's your turn
Tips of the Trade
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Aggressive Callers: Cheat Sheet Download
Realistic and practical guide in dealing with abusive or aggressive callers
Realistic and practical guide in dealing with abusive or aggressive callers
Read LessGreat course. Working for call Centre, the course gives a great help to deal with different angry customers.
Great course. Working for call Centre, the course gives a great help to deal with different angry customers.
Read LessAs someone who is timid in manner, this gave me confidence to face some situations
As someone who is timid in manner, this gave me confidence to face some situations
Read LessI learnt a lot and will keep watching it as a refresher I think.
I learnt a lot and will keep watching it as a refresher I think.
Read LessA lot of food for thought.
A lot of food for thought.
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