Dealing with Emotional People
In this short course, you'll learn how to deal effectively with emotional people. One off payment and certificate included.
Course curriculum
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Here's what you can expect from the course....
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Course Objectives
FREE PREVIEW
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General Strategy
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It's not about the nail!
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Check your knowledge
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Practical Activity - listening
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Sad and angry people
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Check your knowledge
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Practical Activity - dealing with anger
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Aggressive people
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Tips on dealing with aggressive people
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Practical activity - dealing with swearing
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About this course
- $25.00
- 12 lessons
- 0 hours of video content
Reviews
An accurate title
Janne Pender
Clear, easy to follow.
Clear, easy to follow.
Read LessPerfect Course for my Job
Jamie Mace
I highly recommend this course. It offers really simple and effective tools for dealing with emotional people. It breaks it down in a way that stops the over...
Read MoreI highly recommend this course. It offers really simple and effective tools for dealing with emotional people. It breaks it down in a way that stops the over complication that usually occurs. Its perfect for my job as a police officer and I recommend these courses to all cops.
Read LessExcellent
liz beavon
Really pertinent and good advice
Really pertinent and good advice
Read LessUseful
Andre Williams
Great use of changing those important words in the phrases and reasons why. I can see how this technique of reducing conflict with angry people would work.
Great use of changing those important words in the phrases and reasons why. I can see how this technique of reducing conflict with angry people would work.
Read LessGreat course!
Sophie Pascoe
Really enjoyed the course, thank you! Looking forward to putting it into practice
Really enjoyed the course, thank you! Looking forward to putting it into practice
Read LessDealing with Emotional People
Kirsty Grant
Great tips - easy to understand and to put into practice
Great tips - easy to understand and to put into practice
Read LessReview
Joy Walker
Great course. Simple, easy and tells you what you need to know. I would only suggest giving an example of how to invite an aggressive person back. What wordi...
Read MoreGreat course. Simple, easy and tells you what you need to know. I would only suggest giving an example of how to invite an aggressive person back. What wording would you use? Personally, I work well of those types of examples and 'templates'. Thank you :) The rest was great.
Read LessGreat techniques!
Stefanie Bender
Very helpful techniques for all three presented types of emotional people
Very helpful techniques for all three presented types of emotional people
Read LessDealing with Emotional People
Bev Kennard
Some very good ideas on how to deal with emotional people
Some very good ideas on how to deal with emotional people
Read LessGreat stuff - Makes sense clear and succinct
Andrea Crompton
Perfect -thank you
Perfect -thank you
Read LessTitle fits well with the content
Dave Gillies
Short sharp tips and steps. Particularly relevant to my people
Short sharp tips and steps. Particularly relevant to my people
Read Less