Former crisis negotiator, Lance Burdett, will show you advanced communication techniques to manage difficult conversations with the angry and the sad, how to adapt in times of uncertainty (resilience) and how to keep yourself safe.

Our courses take around 15 minutes to complete and can be accessed from most devices. They are available to anyone wanting to work on themselves, and to organisations as corporate training packages.

Our Topics

Instructor

  • Lance Burdett

    Founder and Director

    Lance Burdett

    With 22 years of policing experience at the highest level, Lance has extensive experience in responding to emergencies and communicating in challenging situations. In his 13 years as a crisis negotiator and instructor for the NZ Police, Lance specialised in suicide intervention and on predicting violent behaviour.

    While working at the 111 Emergency call centre, Lance's resiliency programme was adopted nationally and formed part of the mandatory training for all Police call centre staff. This led to the founding of WARN International, assisting organisations to mitigate the effects of stress on their employees by enhancing communication skills, managing their safety & security, and by providing personal resilience coaching.

FAQ

  • How much do the courses cost?

    Head over to our courses tab to see the full list of courses and pricing options. Our 15-minute courses start from $7 for 7 days of access. If you are looking at these courses for your business, please contact us at [email protected], so we can put together a customised package and programme for you.

  • Who are the professional development courses best suited to?

    Anyone who wants to develop their skills in adaptability (resilience), communication and safety. Although this is a fantastic programme to increase your skills at work; you will find many of the communication skills useful when talking with friends, family and acquaintances as you go about your day.

  • I'm interested in these courses for my business – how can you help us?

    Fantastic – we have great options for any organisation wishing to help their staff with Adaptability (Resilience), Communication and Safety at Work. For more information please use the "Find Out More" button, in our Corporate Training Packages section.

  • Do you take suggestions for new course topics?

    We are always looking to improve and update our library of online training courses. Send us your suggestion by contacting us at [email protected].

  • The instructor, Lance, is a great speaker – is he available for workshops or keynote presentations?

    Yes! Please get in touch with us at [email protected] and we can give you more information.