Contemporary Use of Active Listening Skills
In this short course, you'll learn five effective techniques to get people talking to you, sharing the information you need from them quickly and efficiently... One off payment and certificate included.
Here's what you can expect from the course....
Course Objectives
FREE PREVIEWOpen ended questions & paraphrasing
Check your knowledge
Downloadable content - TEDS
Practical Activity - TEDS
Other active listening techniques
Check your knowledge
Practical activity - dealing with frustrated people