Dealing with Annoying Statements
Learn a technique that can be used in a wide variety of situations to deal effectively with annoying statements, while still resolving your customer's needs. One off payment and certificate included.
The Triple A Technique
The Triple A Technique - Downloadable Content
Practical Activity - Annoying Statements
Threatening Statements
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Easy to understand
Easy to understand
Read LessGood advice, some of the things discussed, I didn't think of
Good advice, some of the things discussed, I didn't think of
Read Less